Hours of Operation
We ship all over the USA and Canada therefore our phone lines are open 8 AM - 8 PM EST Monday-Friday. If you do get our voice mail during these hours, we are helping other customers. If it is after hours please feel free to leave a message and we will return you call. You are important to us as well so please feel free to leave a message or use our Contact Us form. Our bookkeeping department, customer service, returns department, Order fulfillment department and shipping department hours are Monday-Friday 9-5 PM EST.
Our days of production and shipping are Monday- Friday since the shipping companies are under contract to pick up from us Monday- Friday. We also observe the holidays that UPS observes. View additional holiday days we are closed. Also remember, during holiday times, holiday days plus weekends there is no shipping by the shipping companies.
Please view our full shipping explanation.
Some information cannot be accessed until the office is open. Emails may not be answered over the weekends or holidays, but will take first priority once the office is open.